We are committed to providing our customers with exceptional service and maintaining the highest standards of conduct. We understand that occasionally there may be instances where our service does not meet your expectations. In such cases, we welcome your feedback and are dedicated to addressing and resolving any complaints promptly and fairly.

We have established a dedicated email address for complaints to ensure that your concerns are heard and addressed efficiently. Customers can submit their complaints directly to с[email protected] and we will acknowledge receipt of your complaint promptly.

Each complaint is reviewed thoroughly and impartially. We aim to provide you with clear information about the steps involved in resolving your complaint and keep you informed throughout the process.

We value your feedback and are committed to resolving any issues to your satisfaction while maintaining compliance with Swiss regulatory standards. Your trust is important to us, and we aim to continuously improve our services to better meet your needs.